Refund and Return Policy – Goldsora

Effective Date: February 28, 2025

At Goldsora, we are committed to providing high-quality luxury fashion and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a flexible return and refund policy to make your shopping worry-free. Please read our guidelines carefully to understand how to process a return or refund request.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges for items that meet the following conditions:

  • The return request is made within 30 days from the date of delivery
  • The item is unworn, unwashed, and in its original condition with all tags and packaging intact
  • The item is not a final sale or customized product, as these are non-returnable
  • The return is accompanied by the original proof of purchase (receipt or order confirmation email)

Any items that do not meet these conditions may be denied for a refund or exchange.

2. How to Initiate a Return

To start a return, follow these simple steps:

  1. Contact Us – Send an email to info@goldsora.xyz with your order number and reason for the return
  2. Receive Confirmation – Our customer service team will review your request and provide further instructions
  3. Ship the Item – Pack the product securely and send it to the address provided by our support team
  4. Wait for Processing – Once we receive the item and verify its condition, we will process your return

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

3. Refund Process

Once we receive and inspect your returned item, refunds will be processed as follows:

  • Refunds will be issued to the original payment method within 5-10 business days after approval
  • You will receive an email confirmation once the refund has been processed
  • Shipping costs are non-refundable, except in cases of defective or incorrect items
  • If the refund does not appear in your account after 10 business days, please contact your bank or payment provider

4. Exchanges

If you need to exchange an item for a different size or color, follow the return process above and specify that you want an exchange. Once we receive your return, we will ship the replacement item if it is available. If the requested item is out of stock, we will issue a full refund.

5. Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Final sale items (marked as non-returnable at the time of purchase)
  • Customized or personalized products
  • Gift cards and promotional items
  • Items that show signs of wear, damage, or alteration

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will either replace the item at no extra cost or issue a full refund.

7. Cancellations and Order Modifications

We strive to process orders quickly, so cancellations and modifications can only be made within 24 hours of placing your order. If your order has already been processed, you will need to follow the return process after receiving the item.

8. Google AdSense Compliance

Our return and refund policy is fully compliant with Google AdSense policies and ensures transparency in handling customer transactions. We prioritize customer satisfaction and uphold fair business practices to maintain trust and credibility.

9. Contact Us

If you have any questions regarding our return and refund policy, feel free to contact us:

📍 Business Address: 3114 Twin House Lane, Niangua, Missouri, United States
📞 Phone: 417-473-1577
📧 Email: info@goldsora.xyz
🌐 Website: Goldsora

Thank you for shopping with Goldsora. Your satisfaction is our top priority!